Training Plan For Call Center Agents. Throughout the pandemic, call center agents moved from transactional workers onsite to brand representatives who work from home. Offer best practices for placing callers on hold, transferring calls, leaving messages, and documenting conversations.

We plan to grow the new business through a combination of company owned and franchisee training centres. 2 what skills are important for quality assurance? Review the ins and outs of good telephone etiquette and telephone communication.