Training Plan For Customer Service Representative. Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. Here’s a few additional tips that helped us prepare, implement and flesh out our customer service training program:

Inhouse & group discounts, corporate & public sector bespoke courses, book by card/po Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. For that reason, customer service agents should be in constant training to develop their empathy, assertiveness and other important skills.